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     About ByDK
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    Conditions

    Company details

    ByDK
    Mail: info@bydk.lu
    Tel: +352 661203823 / +352 621179634
    Adr: 2, Rue Charles Schwall, 8093 Bertrange, Luxembourg

    CVR: LU26536859

    All our prices shown on the website are inclusive. VAT and other taxes. The prices are current prices.

    The price at time of booking, the applicable price for the purchase. ByDK take reservations for printing errors, price errors, VAT and fee changes and product availability and delivery failures by our suppliers.

    Order

    Once you have placed an order, you will receive an online confirmation. Should you not receive this confirmation within 1 hour, please contact us.
    You will also receive a new mail, the same day as your order is shipped. When you shop in ByDK agreements will be in Danish or English.
    If you wish to receive a new copy of your order confirmation, please send us an email at info@bydk.lu

    Payment

    We offer several payment methods. The most secure, and the form of payment we recommend all customers are paying with a debit card.

    We accept the following card types:
    . Visa/dankort
    . Visa
    . Visa Electron
    . MasterCard
    . MasterCard Debit
    . Maestro

    Online payment by card

    When paying by electronic card the amount is deducted when the goods are shipped. Paid via a secure and encrypted SSL (Secure Socket Layer). This means that your card information can not be read by outsiders.

    When you shop with a debit card, we reserve the right to check whether the personal information that is given is true. We can always minimize the amount paid - if, for example. a product is sold out or not desired anyway. But for security reasons we can NEVER increase the approved amount.

    Bank transfer

    It is also possible for pre-payment by bank transfer. This can happen in DKK to Jyske Bank reg.nr. 7170 account no. 0002465247 Or in EUR to BIL bank IBAN no. LU23 0023 4100 6497 5700.

    Delivery

    We have all displayed items in stock and ship your order within 48 hours. After that 2-3 days delivery. We always send orders in incoming order. For Sale, birthday or something like that there may be a longer delivery time. This will be stated on the page.

    When returning products that make the order an order without goods at full price, freight must be paid (67Dkk/€8.99) It will be set off against the amount refunded.

    Shipping costs

    Our shipping cost is fixed regardless size of the order. When buying at least one item at full price, we send for free all over Europe. Otherwise, we have a fixed shipping price on 67DKK to Europe and 120DKK for the rest of the world.

    Returns and withdrawal

    When you shop at ByDK you have 14 days right where you can notify us that you regret your purchase and then return the item to os. the right of withdrawal runs from the day you received the goods. If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve deadline is extended to the next working day.

    To withdraw, you must send a clear statement by mail within 14 days after receiving the goods. After receiving the goods, you must handle the goods in a way so that you can establish the nature, characteristics and the way they operate. You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and the way it works. In other words - The product can be tested in the same way as if you tried it in a physical store.

    If the product is proven beyond that described above, we consider it as "used", which means that in case of cancellation of the purchase you can only get a small part or nothing of the purchase amount back, depending on the product's commercial value. We consider secondhand goods as having no commercial value.

    In the case of Return / replacement of the product, the cost of return will be yours - we pay in exchange for the new exchanged item sent to you again.

    The risk of the goods will be yours from the delivery, and in case of return, you are responsible for that goods are packed safely.

    You can not undo by simply reject the goods, without also giving us clear message on this.

    Returns sent to:

    ByDK
    2 Rue Charles Schwall
    8093 Bertrange
    Luxembourg

    Note! We do not receive packages sent by COD.

    Complaint

    It comes naturally 24 month warranty under the Sale of Goods Act. Which means that you either get it repaired or replaced, refund or reduction in price, depending on the specific situation. The right of claim covers fabrication and material defects found in the normal use of the product. The warranty does not cover defects, damage or wear, directly or indirectly caused by improper use or poor maintenance. Damage to the product due to mistreatment by the customer are not covered by the warranty. Complaints concerning defects must be notified to ByDK in reasonable time after receipt of the goods.

    Here deemed max. two months as a reasonable time, unless otherwise agreed.

    If the complaint is justified, we will refund your (reasonable) shipping costs.

    The product is sent to:

    ByDK
    2 Rue Charles Schwall
    8093 Bertrange
    Luxembourg

    We need the following information when items are returned. Please inform us about the problem, as detailed as possible.

    Note! We do not receive packages sent by COD or the like this. Remember that the product must always be returned in protective packaging.

    Contact us

    To contact us, you can do it via mail: info@bydk.lu or phone +352 661203823 / +352 621179634

    Privacy Policy

    We will not sell personal information and will not share your personal data gees to others. These are only registered in our customer database. You can always withdraw your information, if desired.

    For you to enter into an agreement with ByDK, we need the following information: Name, address, telephone number and e-mail address.

    We record your personal information in order to deliver the goods correctly for you.
    Personal information registered with ByDK and stored for up to five years, after which data are deleted.

    When collecting personal information through our website, we ensure that it always happens when submitting your express consent, so that you are informed of exactly what information is collected and why. The owners and employees of ByDK have access to the information recorded about you.

    We do not store customer data encrypted. We do not transmit encrypted customer information.

    As registered with ByDK, you always have the right to object to the registration. You also have the right to inspect the information recorded about you. These rights are secured by the Privacy Act and request in connection therewith shall be addressed to ByDK via e-mail info@bydk.lu
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    On www.bydk.lu use cookies in order to optimize website and its functionality, thus making your visit as easy as possible for you.
    You can always delete cookies from your computer. How this is done depends on your browser.

    Log statistics

    We use a log statistics on www.bydk.lu. This is a statistical system that collects information that can give a statistical picture of how many visitors we have, where they come from, and where on the site is vacated, etc. Log statistics are used only for the purpose of optimizing ByDK.

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    ByDK - 2, Rue Charles Schwall - 8093 Bertrange - Luxembourg +352 621179634  info@bydk.lu
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